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Support Center
Financial Institutions
Cannabis Businesses
Getting Started
The Basics
Sales and Deposits
Integrations
Compliance Rules Engine
Account Settings
FAQ
Financial Institutions
Account Settings
Due Diligence (Initial and Ongoing)
Managing Accounts
Account Monitoring
Sales and Deposits
FinCEN
Reporting
Product Updates
GCD
Basics
Credits In
Invoices
Payments
Mobile Deposit Capture
Supporting Documentation
Transfers
PayQwick
Updates
The Basics
Credits In
Invoices
Payments
Supporting Documentation
Transfers
Remote Check Capture
Product Updates
Product Updates
Release Notes
Contact Us
Financial Institutions
Support articles specific to financial institutions.
Account Settings
Green Check user permissions guide
Multi-factor authentication (MFA) support
Marijuana License Status Change Notifications
Reset your password
Invite additional account owners to CRB accounts
Create and edit user groups
Add and remove custom requirements
Setting Global Task Ownership (By App Area)
Update your account information
Invite and archive users
User Notifications for FIs
Single Sign On
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Due Diligence (Initial and Ongoing)
Switching a due diligence template
Uploading Marijuana Business Licenses
License Update Frequency
Getting started with Green Check's questionnaires
Build and publish questionnaires
Distribute recurring questionnaires
Send one-time questionnaires
Using smart rules in custom fields
Create and manage due diligence templates
Manage an account's due diligence documentation
Collecting beneficial ownership information
Moving documents between requirements
Manual sales upload reminders
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Managing Accounts
Guide to the Data tab
Marijuana License Uniform Statuses
About Marijuana Business License Verification
Update an Account's Max Deposit amount
Invite a new account
Manage multiple account numbers
Manage multiple account numbers for parent-child relationships
Review and approve an application
View your Active Accounts
Task Owner Responsibilities
Edit CRB Information
Request updated documents
Tracking internal and external tasks in Green Check
Archive/deny and unarchive accounts
Manage your Peer Groups
Parent/Child Accounts
Comments Feature Overview
Using Green Check (for Marketplace Service Providers)
Invite CRB Users
Parent/Child Account Use Cases
Renaming a CRB Org
About Task Reminders & Notifications
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Account Monitoring
Negative News
Core Data Import Statuses
Unmatched Core Transactions
Upload core transaction data
How to schedule an auto-generated account monitoring review
Create a new review
Update an Account's Review Frequency
Manage Transaction Codes
Core data specifications
Delete an Open Review
Account Monitoring Insights
Account Monitoring Guide
Transaction and Payment Type Override Columns
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Sales and Deposits
Adjusting the Verification Status of Sales Missing Customer-Patient ID Information
Automating Deposit Records
Integration Connection Status Table
Sales Ingestions
POS Integration Connection Issues
Review an individual sale
Reconcile a deposit
Kicking off a Sales Ingestion for a CRB
What to do if data is missing from a Metrc Wholesale integrated org
Contextualizing Metrc Wholesale data
Helpful things to know about our integrations
Troubleshooting 'purchase limit exceeded' sales
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FinCEN
Managing Branch Locations
Demonstrating BSA E-Filing using the User Test System
FinCEN Reporting Guide
How to File an Amended SAR
Reporting
Export reports
Using the Portfolio Management Dashboard
Portfolio Management Use Cases
Product Updates
Product Buzz: April 2025
