Green Check Verified is now making it easier to know when we’ve lost communication with a Point of Sale (POS) system.
Changing credentials at the POS is the most common cause of a loss of connection. Now, each time we reach out to a POS, we’ll first check that the credentials we have are correct (username/password, API key, etc.).
We have an automated process that checks the POS every night for sales. If at that point we notice that the credentials we have on file are no longer valid, we will set the connection status to “Needs Attention” and send an in-app and email notification to the CRB Admin. This will notify the CRB Admin to log in to Green Check and re-enter their credentials.
The CRB will have received instructions via email for either re-entering their credentials in Green Check Verified or they will have received an email describing a connection issue with the POS. Occasionally, we encounter connection issues with a POS due to that POS being down for a maintenance window. In those scenarios, we will automatically retry again twice each day (which usually corrects the connection issue).