Review and approve an application

Once you invite a new business to complete your institution's application, the business' Green Check account will be added to your Accounts page.

From the Accounts page, you can track a business' application progress, review provided information, and approve the account.

Please note: Only users with the Admin or Account Owner role can review and approve account applications.

The basics

An account application goes through two stages in Green Check: Pending and Awaiting Review.

The functionality differs slightly across stages as they represent different stages of progress on the application.

Pending

Accounts in the Pending tab have not yet submitted their application. Viewing accounts in this tab will give you insight into the progress that the business has made on their account application.

To view a business' application progress:

  • In your Green Check account, navigate to Accounts in the navigation bar on the left. Then, click the Pending tab.
  • Click View on the account that you want to view. If you're viewing the page using the Table view, simply click on the account in the table.
  • Each section will be labeled with a status: Not StartedIn Progress, or Complete.
  • To view a section, click View.
    • To request a document, leave a comment or upload a document for any requirement click Update.

Screen Shot 2020-11-17 at 3.49.49 PM

Awaiting Review

Accounts in the Awaiting Review tab have submitted their application and are ready to be reviewed and approved.

To review a business' application:

  • In your Green Check account, navigate to Accounts in the navigation bar on the left. Then, click the Awaiting Review tab.
  • Click Review on the account that you want to view. If you're viewing the page using the Table view, simply click on the account in the table.
  • To start reviewing a section, click Get Started.

Account Owners

To complete this section, you'll need to review each Account Owner's ID documentation. To do so, click Review ID Documentation.  

Once you review the information in this section and approve each Account Owner's documentation, you can approve the section by clicking the Save button.

Business Details

Once you review the information in this section, you can approve it by clicking the Save button.

Operational Details

Once you review the information in this section, you can approve it by clicking the Save button.

Due Diligence Documentation

To complete this section, you'll need to review and approve each requirement. To review and approve a requirement:

  • Click on a requirement in the table.
  • If the business chose to leave a comment instead of upload a file, you can read the comment in the Activity feed and then click Approve in the top right.
  • If the business did upload a file or multiple files to the requirement, you'll need to review each file individually before you can approve the requirement.
    • Click on the file in the table. 
    • Review the information in the File Details drawer. To view the file, click the View File icon.
    • You can leave a comment (optional) and then click Mark as Reviewed.
  • Once all of the files in the requirement have been reviewed, click Approve in the top right.
  • Once all of the requirements have been approved, click Save in the bottom right of the Requirements section.

As you progress through your review of the application, the status on each section will change.

  • Unreviewed: This section is pending review.
  • Review In Progress: This section in currently in progress.
  • Reviewed: This section has been reviewed and approved.

Approve the account

Once all the sections have been reviewed, you will have the ability to approve the account. 

After you approve the account, you will be asked to enter the following fields: Internal IDRisk RatingReview Frequency, and Peer Group.

If you do not have all of this information at the time of approval, you can skip this step and the following fields will be assigned a default value:

  • Risk Rating: No rating
  • Review Frequency: Monthly
  • Peer Group: Default Group

To update the Internal ID, Risk Rating, and Review Frequency moving forward, navigate to the Internal tab on the account.