Multi-factor authentication (MFA) support

Setting up and Using Multi-Factor Authentication

Getting Started

MFA is an optional login requirement which may be configured on an organization-wide basis. MFA requires users to enter a unique time-sensitive code in addition to their password and email when logging into Green Check.

To enable MFA for your organization, please reach out to your relationship manager or email us at support@greencheckverified.com.


Setting up MFA

Once enabled , users logging into your organization's Green Check account will be asked to choose between one of the following MFA types: 

  • SMS Text Message: users will enter and verify a phone number to receive a one-time code code via text message each time they log in.
  • Authentication App: users will pair a one-time-passcode (OTP) authentication app of their choosing and use this app to produce a secure code each time they log in. 

Users choosing the SMS Text Message option will be asked to enter their preferred mobile number, at which point they will receive a one-time code and enter this into Green Check to complete the pairing process. Note: standard messaging rates apply

Users that wish to use an Authentication App will be presented with a QR code they can scan to pair their app with Green Check. Alternatively, users are presented with a pairing code which can be manually entered in their Authentication App to complete the pairing process. Upon pairing, the user will be asked to enter the time-sensitive code generated by the Authentication App.

 

Unable to Receive MFA Codes?

If you're unable to receive/generate MFA codes using one of the methods above, please contact support@greencheckverified.com to discuss options for resetting your MFA settings. Note: this process may take up to 1 business day.