Archive/deny and unarchive accounts

Easily archive/deny accounts at any stage of the relationship; also, unarchive an account if needed

You can easily archive accounts that you no longer serve or deny accounts that are not a good fit for your program. Accounts can be archived at any stage of the relationship (Invited, Awaiting Review, Review in Progress, or Active). This self-service functionality is key in helping you effectively manage all account-related workflows in one place. We store all account data from the time at which it was connected to your business, so you will be able to access related data if needed.

If you decide you would like to work with a cannabis business again, you can also easily unarchive that account from the Green Check app.

How to archive an account

1. Go to Accounts, and click on the account you wish to archive.
   1. If the account is in Invited, Awaiting Review, or Review in Progress, you will first click into the account to access the approval workflow. Then click View Account.
2. In the header actions, click the Archive Account option.
3. Fill out the details in the archive modal. 
   1. Auto-Generated Reports: This option allows you to choose whether to run the next FinCEN SARs or Monitoring Reviews that have been already scheduled.
   2. Manual Reports: If you want to run other non-automatically generated reports (FinCEN and Monitoring, specifically), you will have to do this before archiving. If this is the case, close the modal and create those reports. You will still be able to include archived accounts in any report within the Reports page.
   3. Termination Reasons, Date, and Explanation: Select the archive date, termination reason, and provide an explanation. This will be accessible in the 'archived accounts' area later.

How to view archived accounts

1. Go to Accounts, and click on the actions button in the upper right-hand corner. 
   
2. Here, you'll be able to switch to the 'archived accounts' view, which has all of the data from the time at which this account was connected to your organization. 
3. You'll be able to see the archived reason and explanation in the Activity tab.

Running reports on archived accounts

1. Go to Reports, and select the report you would like to run. 
2. Use the 'show archived' link within the modal to include archived accounts within the report. Remember, you will not see core or sales data for dates after the account was disconnected. 
3. Once you run the report, you'll see a new column in the report for 'archived account'. Use that column to sort by the archived status.

How to unarchive an account

1. Go to Accounts, and click on the actions button in the upper right-hand corner. 
   
2. Here, you'll be able to switch to the 'archived accounts' view.
3. Select the account you want to unarchive from the table.
4. Select Unarchive Account from the account header actions.
   
5. Fill out the optional unarchive note field. An email will be sent to the account with your note alerting them that they are being unarchived.
   
6. Important Note: The page will redirect you to the account approval flow. Please review the information and approve the account.
   1. This is where you will add or view account numbers ( account numbers associated with archived accounts will be restored upon unarchiving), select an account monitoring frequency/peer group, and select whether an initial SAR should be generated.
   2. You must approve the account before it is officially 'active' again in Green Check!