What’s New, What’s Staying, and What You Should Expect
Why is my account being moved?
Our customers have shared that our products would be more valuable if they aligned more closely with traditional banking services. We've listened and updated our systems and partners to offer enhanced banking services, while maintaining your relationship with Green Check.
What changes can we expect to the products and services?
After your account transitions to our new platform, you’ll have access to debit cards, a checking account that supports check orders, and an improved bill pay service that's easier to use. What won’t change is the team you work with and the exceptional service you rely on. Your relationship manager will support you throughout the transition and beyond.
When is the change happening?
We're providing this information at least 60 days before your transition date. Once your specific date is set, we’ll send more details and confirm the date at least 30 days in advance.
Will my account number change?
Yes. You’ll receive a new account number for each of your accounts, along with a routing number (125109129) applicable to all Green Check accounts. This information will be available on our platform after you log in and will also be shared by your relationship manager.
Where can I use my new account number?
You can use your new account number and routing number just like any traditional banking account, including for ACH transactions, wire transfers, ordering checks, or making payments.
Can I order checks for my account?
Yes! You can order checks using your new account and routing numbers. While you can choose any check provider, we recommend reputable companies familiar with proper check formatting, such as VistaPrint, Costco, Intuit, Harland Clarke, or Deluxe. A sample check is provided below for reference.
How will my funds be transferred between existing and new accounts?
When we confirm your transition date, we’ll request your authorization to transfer your funds. This process will be completed within one day to ensure continuous access to your account.
Are my login credentials changing?
No. Your credentials will work for both the current and new platforms. You’ll simply select which platform to access when logging in.
Will I have access to my account history after the move?
Yes. Your transaction history and statements will remain accessible on the current platform, while new transactions will be recorded in the new platform. You can choose which platform to view when logging in.
Do I need to make changes to the mobile app for deposits?
No changes are needed to the app itself. You’ll continue using the same app with your existing credentials. After the transition, simply select your new account number when making deposits.
How can I order a debit card?
During the transition, your relationship manager will guide you through the process of ordering debit cards. After the transition, you can contact your relationship manager anytime to request a card.
What’s new with the Bill Pay service?
The new Bill Pay service is user-friendly and pre-populated with common providers. Payments to these providers will be sent electronically, with options for expedited processing and recurring schedules. If your provider isn’t listed, payments can still be made via check sent on your behalf.
Will my bill pay creditors transfer to the new platform?
Existing creditors won’t transfer automatically. When setting up bill payments in the new platform, you can select from pre-existing providers or add new ones. Once added, they’ll remain associated with your account for future use.
Can I still send invoices?
Yes. The invoicing feature will remain the same in the new platform.
Do I need to notify anyone of my new account number?
Yes. Any vendors or creditors with your old account number will need your new number to continue automated transactions. Your relationship manager can provide a list of contacts based on your account activity.
Will anything change with my cash pickups?
In most cases, your cash pickup service will remain the same. If changes are necessary, we’ll notify you in advance to ensure a smooth transition.
What else is required as part of the transition?
To ensure transparency, you’ll be involved in the transition process. We’ll add a new service provider to your Green Check Verified profile, and you’ll receive an invitation to "Green Check services by RiverBank." You’ll need to authorize the sharing of your documents with the new financial institution. There’s no lengthy application process—if you’re approved with Green Check today, you’ll be approved for the transition. You’ll also sign a new account agreement and receive disclosures outlining your new banking relationship. These will be sent electronically once account owners and signers are confirmed.
Who do I contact with questions about the transition?
Your Relationship Manager, Rina or Shari, is your primary contact. If you’re unsure who your manager is or can’t reach them, contact our support team at 239.256.4885 or support@greencheckverified.com.
Green Check is a financial technology company, not a bank. Banking services are provided by RiverBank, Member FDIC.