Product BUZZ: May 2025

Product BUZZ-7-May 2025 Hero Knowledge Base


Running an effective cannabis banking program takes the right tools and a platform that evolves with your needs.

Many of the improvements currently in development began with feedback from people like you. Whether it's managing risk, maintaining compliance, or building a stronger program, your experience helps guide what gets built next. The goal is simple: less manual work, more clarity, and more impact where it counts.


Now is the time to help shape what comes next. The Feedback Portal makes it easy to vote on features, submit ideas, and influence future updates. Your input helps ensure the platform continues to deliver value to your team and your program.

Visit the Feedback Portal

Already in the app? You leave feedback there too with the live chat and support module on the bottom left on any screen.

Sign in and share feedback


Coming Up Next: Improvements That Support Your Growth

Several high-impact updates are currently in development and launching soon. Each one is designed to save time, improve oversight, or help you grow your cannabis program with confidence.

SAR Cloning and Activity Date

Quickly duplicate previous SARs and assign the specific activity date to reduce rework and maintain consistent reporting.



Monitoring Review PDF Export

Download completed monitoring reviews as PDFs for clean documentation and easy sharing with internal teams or examiners.



PM: Market Insights (for Portfolio Management subscribers)

Unlock new growth opportunities with clearer market visibility. A new dashboard widget will highlight additional cannabis licenses held by CRBs you already bank.



Infrastructure Improvements

Programs are growing, and the platform is growing with them. System-wide upgrades are underway to support that expansion. Expect faster load times, support for larger queries, and a smoother experience across the platform.



Interested in shaping features more directly?

Join the quarterly focus group