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October 31, 2026 Release Notes

This release covers new features, enhancements, and bug fixes shipped across Internal Documents, Reporting, Monitoring Reviews, Account Actions, KYB/KYC, Audit Trail, SFTP, Questionnaires, and more.

New Features

Internal Documents Tab

A new Internal Documents tab is now available on each account, giving FI teams a dedicated space to store files that are not part of the due diligence requirements — working notes, internal memos, supporting documentation, and similar materials the CRB or business does not need to see.

  • Upload, rename, and delete internal documents from the account-level Internal Documents tab. These files are visible to FI users only.
  • Renaming multiple files at once is supported, so you can organize a batch of uploads without editing each file name individually.
  • Deleting an internal document creates an Audit Trail event, keeping a record of what was removed and when.

Negative News Activity Report

A new Negative News report is now available on the FI Reports page, giving your team a complete view of negative news activity across your portfolio for any date range.

  • The report shows all negative news records that were flagged, reviewed, or updated within the selected period — across all accounts — in a single exportable table.
  • Use it for periodic review, exam prep, or to spot accounts with elevated negative news activity without opening each account individually.

Questionnaires Drawer in Monitoring Reviews

  • Questionnaire details are now accessible directly within a monitoring review. Click a questionnaire row in the Account Information > Tasks section to open the questionnaire drawer in-page and see its results.

Create Tasks from Within a Monitoring Review

A new Actions menu at the top of each monitoring review lets FI teams create tasks without leaving the review.

  • Select Create Task from the Actions menu to open a single consolidated modal. Choose internal or external using a radio button — no separate menu items for each type.
  • Internal tasks support multiple task types: monitoring review, FinCEN report, risk assessment, or manual task.
  • External tasks are assigned to the business and appear in their Inbox as a tracked item to complete.
  • For multi-unit organization (MUO) reviews, the modal prompts you to select which account in the review the task applies to after choosing the task type.

Account Tasks: Unified Create Task Experience

The task creation entry point on the account Tasks tab has been redesigned. The meatball actions menu is replaced by a single Create Task button that opens a guided two-step modal.

  • Step 1 — Choose task type: select Internal or External using a radio button, then pick the specific task type from a dropdown. Internal options include Risk Assessment, Monitoring Review, FinCEN Report, and Manual Task. External options include One-Time Questionnaire, Document Request, and Manual Task.
  • Step 2 — Fill out the form: the modal advances to the existing creation form for the selected task type, with account context carried through automatically.
  • Switching between Internal and External clears the previously selected task type to prevent mismatched submissions.
  • Document Requests launched from the task tab now include a Requirement selector, since there is no requirement context when creating a task from this entry point.

Enhancements

KYB/KYC — Business Verification

  • A confirmation modal now appears before placing an initial Business Verification order through Middesk. Previously, clicking “Verify Business” submitted the order immediately with no speed bump. The modal summarizes what will be ordered and requires a confirm click before the request is sent.
  • FI users can now control their KYB/KYC notification preferences from Personal Settings. Three notification types — Watchlist Hit, State of Formation Update, and Registration Update — can each be set to In-App Only, Email and In-App, or Off, independently.

Questionnaire Notifications

  • The email FIs receive when a business completes a questionnaire now includes the questionnaire name and a deep link that opens the specific response directly, rather than landing on the account root. Previously, the notification contained no questionnaire name and required navigating manually to find the submission.

Audit Trail

  • Deleting a FinCEN report now creates an Audit Trail event on the account, capturing who deleted it and when. Previously, deleted reports disappeared without any record in the audit history.

SFTP

  • CRBs whose POS type is set to SFTP are no longer shown the POS integration options in their account. This prevents confusion and accidental integration setup for accounts that are already on SFTP-based data submission.

Bug Fixes

Questionnaires

  • Fixed suppressed questionnaires not appearing in the Accounts → Tasks table. Suppressed questionnaires now show in the table with a Suppressed status, consistent with how they appear elsewhere.
  • Fixed the “Show selected only” button on the Manage Questionnaires page crashing when a managed template (e.g., Beneficial Ownership) was selected. The filter now applies correctly to managed templates.
  • Fixed the comment widget not appearing when a questionnaire response was opened via the account Tasks table. The comment thread now loads correctly regardless of how the response was reached.

SAR / FinCEN

  • Fixed the Complete and File action buttons on SAR reports being visible to FI users who do not have the required filing permissions. These buttons are now hidden for users without the appropriate role.

SFTP

  • Fixed saving SFTP column mapping rules wiping any existing rules-based transaction type override configuration. The two settings now save independently and no longer interfere with each other.
  • Fixed SFTP sales ingestion rejecting sales records where payment totals do not exactly equal the sale total, and rejecting monetary values with more than two decimal places. Both are now accepted and processed correctly.

Account Monitoring

  • Fixed the “Electronic payments vs. ACH deposits” insight appearing on Indirect Cannabis and Non-Cannabis High Risk monitoring review templates, where it is not applicable. It is now hidden on those templates.

Reports

  • Fixed the Questionnaire Activity report intermittently failing to generate when filtered by a managed template such as Beneficial Ownership. The report now generates consistently.

Sales Sync

  • Fixed products with a blank product ID being merged into a single line item on the RDS sales sync. Each product now appears as its own line item regardless of whether a product ID is populated.